Incident nonconformity and corrective action Procedure

Description

The purpose of the Incident Nonconformity and Corrective Action Procedure is to determine the process for identifying, documenting, and analyzing non-conformities and mitigating their impacts by implementing appropriate corrective actions.

The Incident, Nonconformity, and Corrective Action Procedure provides a step-by-step description of the process, including the identification and analysis of incidents using the ‘5 Whys’ technique, followed by the implementation of necessary actions

The non-conformities within the safety management system (ISO 45001) can be categorized as either systemic non-conformities or those related to occupational accidents and diseases. In both cases, the organization must promptly react and take appropriate action.

By downloading this procedure, you will have the ability to effectively manage incidents and non-conformities within your organization.

Please click the link below to download additional documents related to the occupational safety management system.

ISO 45001:2018 requirements

10.2 Incident, nonconformity, and corrective action

The organization shall establish, implement, and maintain a process(es), including reporting, investigating, and taking action, to determine and manage incidents and non-conformities.
When an incident or a nonconformity occurs, the organization shall:
a) react in a timely manner to the incident or nonconformity and, as applicable:
1) take action to control and correct it;
2) deal with the consequences;
b) evaluate, with the participation of workers (see 5.4) and the involvement of other relevant interested parties, the need for corrective action to eliminate the root cause(s) of the incident or nonconformity, in order that it does not recur or occur elsewhere, by:
1) investigating the incident or reviewing the nonconformity;
2) determining the cause(s) of the incident or nonconformity;
3) determining if similar incidents have occurred, if nonconformities exist, or if they could
potentially occur;
c) review existing assessments of OH&S risks and other risks, as appropriate (see 6.1);
d) determine and implement any action needed, including corrective action, in accordance with the hierarchy of controls (see 8.1.2) and the management of change (see 8.1.3);
e) assess OH&S risks that relate to new or changed hazards, prior to taking action;
f) review the effectiveness of any action taken, including corrective action;

g) make changes to the OH&S management system, if necessary.
Corrective actions shall be appropriate to the effects or potential effects of the incidents unconformities encountered.
The organization shall retain documented information as evidence of:
— the nature of the incidents or nonconformities and any subsequent actions taken;
— the results of any action and corrective action, including their effectiveness.
The organization shall communicate this documented information to relevant workers, and, where they exist, workers’ representatives, and other relevant interested parties