handling-customer-complaints-instruction

Description

This handling-customer-complaints-instruction is prepared in accordance with the requirements of ISO 9001:2015

The purpose of preparing and compiling this handling-customer-complaints-instruction is to determine how to receive and handle customer complaints and systematically respond to their dissatisfaction.

Customers can submit complaints to the organization through in-person, phone, fax, email, social networks, etc.

Some types of customer complaints:

• Qualitative problem
• The wrong amount of goods delivery
• Functional problems
• Packing problem
• Shipping problem
• Delay in delivery
• Price problems
• Improper behavior
• Wrong product submission
• Product information is incorrect
• Lack of follow-up and handling of complaints
• Create additional costs
• Wrong installation
• Installation of non-standard parts
• Non-observance of employer regulations by the experts of this organization