Limited Return Policy (One Week)

Limited Return Policy (One Week)

At ISODOC Group, we are committed to ensuring customer satisfaction and providing high-quality products. However, due to the nature of downloadable products, we cannot accept returns after the product has been downloaded. That said, if you notice any issues with the documentation or missing content in your package after purchase, you may take advantage of our limited return policy.

1. Return Conditions

To be eligible for a return under this policy, you must contact us within one week of purchasing and downloading the product via email at iso.doc@yahoo.com or WhatsApp 33 7 66 06 30 64. The issues covered by this policy include:

  • Incomplete documentation: If the documentation related to the product is incomplete or missing necessary information.
  • Missing content: If the downloadable package is missing any essential content.

2. How to Request a Return

  1. Upon identifying an issue, please send us the order number along with details of the issue via email or WhatsApp.
  2. Once the issue is verified, we will send you the corrected files or the missing content.
  3. If the issue cannot be resolved by providing the corrected content, we may offer you a replacement product, if applicable.

3. Exceptions to the Return Policy

This return policy applies only to issues related to incomplete documentation or missing content and does not cover:

  • Products downloaded in error or user error.
  • Returns due to personal preferences or change of mind.

4. Customer Responsibility

Once the product has been downloaded, the responsibility for storing the downloaded files lies with the customer. We recommend securely saving the files to prevent any data loss.

5. Contact Us

If you have any questions or need assistance with documentation or missing content, please contact our support team:

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